Whether you are an adventurous chef or a rookie to outdoor cooking, Blackstone griddles promise to bring delicious recipes out of any backyard. With good construction and attention to detail, the griddles are sure to endure even through the most ambitious of meals.
This article will provide an overview of the warranty that comes with purchasing a Blackstone griddle so that you can shop with complete confidence in your choice of cooking tool. Discover what components you’re covered for and how long the warranty lasts so that you can explore culinary creations worry-free!
Table of Contents
- Overview of Blackstone Griddle Warranty
- How Long Does the Blackstone Warranty Last?
- What is the Process of Making a Claim?
- What Do You Need to Provide to Register Your Blackstone Griddle?
- How to Get Covered by the Warranty if Your Griddle Was a Gift?
- How Does the Blackstone Warranty Compare to Competitors?
- What if My Warranty Has Expired?
- Additional Information & Considerations
- Final Words
- FAQ
Overview of Blackstone Griddle Warranty
The manufacturer of the Blackstone griddles is North Atlantic Imports LLC and the official website for their products is Blackstoneproducts.com.
Important and up-to-date details about the warranty can be found here on the Blackstone products website:
https://blackstoneproducts.com/pages/warranty
The griddle must be purchased from either BlackstoneProducts.com or an authorized retailer. If you bought a model that has been discounted and sold as damaged, you cannot claim a warranty for it.
One of the most important parts of the Blackstone griddle warranty is that it is limited only to the original purchaser. This means that if the griddle was gifted to you or purchased secondhand, then the warranty is not valid.
The warranty is meant to cover any defect in material or workmanship that occurs during normal use.
It is important to note that the warranty doesn’t cover normal wear and tear such as scratches, any damage caused by improper maintenance, or any problems that come from using the griddle in a way other than specified.
If you leave your griddle all year round in the rain and snow unprotected, then you should not be surprised that it gets rusty.
How Long Does the Blackstone Warranty Last?
The warranty provided by the manufacturer is limited to a one-year period from the date of purchase.
Some manufacturers may have different warranty lengths for certain components of the products, such as burners or electronic parts. With Blackstone products, everything is covered under the one-year warranty.
Also, there’s currently no option to extend the warranty beyond a single year. At least not directly from the manufacturer.
What is the Process of Making a Claim?
Making a warranty claim is fairly straightforward and can be done directly through the Blackstone products website.
To get started, you will need to have your product registered on the Blackstone website (explained below). Once you have done that, you can submit a support ticket to the customer service team and describe your issue.
This can be done here: https://blackstoneproducts.zendesk.com/hc/en-us/requests/new
If you don’t want to use the online support system, you can also contact the team via phone at (435) 252-3030 Ext. 1. The support team is available on work days (apart from major holidays) from 7 am to 5 pm MST.
The team will then advise on how best to proceed.
Once the claim is approved, the manufacturer will either repair or replace your griddle or its parts. From what we’ve gathered, most people receive a replacement part or parts. In some cases where repair is not possible, you may receive a full replacement product.
The time it takes to receive the replacement part or product will depend on availability. In light of the logistical interruptions prompted by COVID-19 and other global events, it’s conceivable that delays may occur.
What Do You Need to Provide to Register Your Blackstone Griddle?
To register your Blackstone griddle, you need to navigate to https://blackstoneproducts.com/ and click the “Register Product” link at the top of the page. You will need to provide several details including proof of purchase, which is the most important.
Let’s check what’s needed:
- Personal details – this includes your name, address, phone number, and email address
- Model number – this is the model number of the product you are registering and it can be found either on the front page of the manual or above the serial number label which can be found on the griddle itself
- Serial number – this is a 13 or 14-digit number located on the silver serial number label, that can be found on the griddle on the bottom shelf or underneath the base of the tabletop models, sometimes, the label is attached to the griddle on a separate card
- Purchase date and purchase location – self-explanatory
- Proof of purchase – this is an image copy of the receipt from the retailer or an email confirmation of the purchase if you’ve bought your griddle online. The receipt must include the purchase date, retailer name, and model name.
If you provide all the necessary details, your griddle will be registered and you should have no problem making a warranty claim.
How to Get Covered by the Warranty if Your Griddle Was a Gift?
Although the warranty policy states that it is only valid for the original purchaser, there are steps you can take to take advantage of the warranty even if you received your griddle as a gift.
Option 1: Get the receipt from the original purchaser
You can ask whoever gifted you the griddle to provide you with a receipt and register your griddle as if you were the purchaser. This is the easiest option but of course, it depends on the person who gifted you the griddle being willing to provide the receipt. You can google the price of the griddle anyway, right?
Option 2: Ask the person who gifted you the griddle to register it on your behalf
Another option is that the original purchaser can register your Blackstone griddle with your contact details. By doing this, you will be the one to benefit from the warranty should it become necessary, and your gift-giver won’t have to worry about giving you a receipt, revealing how much the griddle cost. And everybody’s happy.
How Does the Blackstone Warranty Compare to Competitors?
Compared to some of the top manufacturers in the BBQ industry, Blackstone griddles offer a fairly average warranty.
When we compare the warranty to Weber’s, for example, we find that most Weber grills are covered with at least a 5-year warranty. With some conditions of course and some parts of the grills are covered only for 2 years.
Some of Weber’s top-tier grills are even covered for up to 10 years. That’s awesome because you can have full confidence that your unit will be well taken care of for years to come.
Blackstone’s warranty, on the other hand, is more conservative. But many manufacturers also feature a one-year warranty, so this isn’t anything out of the ordinary.
What if My Warranty Has Expired?
If your warranty has already expired, then you will not be able to make a claim.
However, that doesn’t mean you should dump your Blackstone griddle in the trash. You can still contact the manufacturer and purchase the spare parts required for repair. Not all of them are always in stock, so you may need to wait for them to be delivered.
Additional Information & Considerations
Is the warranty worth it or should you just buy a second-hand griddle? That’s a tricky question and it really depends on your needs and your financial situation. Blackstone griddles are pretty good quality but just like any product, problems may arise.
It depends on your individual needs. If you plan to use your griddle over the long term, a warranty might be worth it because it
If you are shopping online, keep in mind that you should not simply accept any packages that show signs of damage. Either refuse to accept the package or record that it has arrived damaged so you can claim with the carrier.
The details provided in this article are meant for customers located in the United States of America. If you live in Canada, refer to https://blackstonegriddles.ca/.
Final Words
Dealing with a Blackstone griddle warranty claim doesn’t have to be a hassle. You just need to make sure you provide all the necessary information required by the manufacturer.
Remember that even if your warranty has expired, you can still purchase spare parts from the manufacturer and bring your griddle back to life. With proper care and maintenance, your griddle can last for a long time.
FAQ
Does Blackstone have a lifetime warranty?
No, Blackstone griddles do not come with a lifetime warranty. The warranty period for Blackstone products is one year.
Can you purchase extended warranty coverage for a Blackstone griddle?
At this time, Blackstone doesn’t seem to offer extended warranty coverage for griddles. However, you may be able to purchase additional warranties from other vendors. Walmart’s protection plans, for example, can be considered as an extended warranty. You will have to deal with the third-party vendor if you need to claim after your regular Blackstone warranty has expired.
